Terms and Conditions

Welcome to our website at Door 2 Door Pet Supplies, by using this website you agree to our Terms & Conditions.  We offer you the customer a service of purchasing pet and animal products on the condition that all terms and conditions are adhered to and are bound to all users of this site whether browsing or purchasing.  We reserve the right to amend or change these Terms & Conditions at any time, making available the current terms.  By using this website it is your responsibility to make sure you have read and accept these changes.  By entering and continuing to use this website, you accept these terms and conditions.

The site must not be used for any illegal or unauthorised purpose, violating any laws including copyright.

Copyright of images on this website remains the property of Door 2 Door Pet Supplies or the manufacturer of the product.  All content (images or text) is for general information purpose only, and must not be copied in any form or reproduced in anyway.

We cannot be held liable for any material or information on this site, not being accurate or up to date including images of products.  This includes price change or discontinuing any product, we cannot guarantee that colours shown will be identical to the actual product, although we do our best to provide as accurate as possible descriptions and images.

Every effort will be made to keep this website up and running, but on the odd occasion this may be out of our control and we cannot be held liable for this.

All terms and conditions are governed by the English Laws of England and Wales.

Privacy and Security

Information you provide us is used to process your order or query, obtain payment and despatch your order.  We do not sell or share your information with any third parties. 

If you have requested to be on our mailing list, we will only use your details, to keep you up to date with the latest news, competitions, etc. of Door 2 Door Pet Supplies.  You may contact us at any time to request your details be removed.

When making payment on our website you will be transferred to Sage Pay, to make payment securely.


Cookies are used on this website to improve your browsing experience while using our site.  You choose whether to accept or decline cookies, they will record your preferences and session information while using the website.  Such as, the pages you access, remembering your search settings and the items you add to the shopping cart.


Orders can be placed online, by telephone or in writing.  However, nothing will be despatched until payment has been made. 

All orders placed are accepted at our discretion, and we reserve the right to cancel or limit any order.

Should we be out of stock of any part of your order, or if there is a problem of any kind, we will contact you immediately with the relevant information and time scales.  If this is not acceptable then a full refund will be given.


This website is used to take secure payments via Sage Pay.  You will be transferred from our website to theirs to take payment securely.  If you prefer to pay by cheque this is fine, however please note that goods will not be despatched until payment has cleared, this can take up to 7 days.


We deliver to UK addresses only.  And aim to despatch your order within 2 working days, should your order look like taking longer than this for any reason, we will contact you to let you know.  Please allow 3-5 working days for your order to arrive.

Delivery is free on all orders over £49.00, below this we make a charge of £4.95.  We despatch all orders by Royal Mail, Courier or Parcel Force, and we will notify you as soon as we have despatched your order via email or text.

If you live within a 10 mile radius of us we offer a free weekly delivery service.  Please email us for information or to check if you are in this area.


If you are not completely satisfied with you order or it is damaged, please contact us within 3 days by email or telephone.  A full refund or replacement will be supplied, as long as the item is returned in its original packaging and in good condition.  As we want you to be completely satisfied with your purchase.

Please check your order as soon as possible after receipt, if your package is damaged on arrival, and you are signing for receipt, please sign it as damaged or unchecked and contact us immediately.


You agree that by submitting any photos or wording to be used in any competition or promotion we have, that these may be posted or published by ourselves without any prior consent.

Contacting Us

You can contact us using the information as follows by email, post and telephone with any queries, orders, etc…  If we are closed you can leave us a message and we will get back to you asap.

Door 2 Door Pet Supplies, Unit 1 Old Station Yard Business Centre, Bourton Link, Bourton-on-the-Water, Gloucestershire., GL54 2HQ.  Telephone: 01451 497097 Email: info@door2doorpetsupplies.co.uk or sales@door2doorpetsupplies.co.uk